Apply to Frain

About Frain

Frain has grown into the world’s largest supplier of plug and play packaging equipment in the world. A lot more goes into a manufacturing line than just machines. Frain fills that gap by providing everything you need, from industry experts who are there to work their magic, to the machines, line coordination, integration, and setup. We even provide service after the sale. But we are also known for our financing options, which make the whole thing affordable for the CPG, food, health & beauty, manufacturing, and contract packaging industries. We are a 40+ year old company with over 95 employees and growing! We are excited to have you join our team.

Summary

IT Support Specialist is responsible for managing all IT personnel within the organization, as well as planning and deploying infrastructure features for the organization, evaluating hardware & software platforms, analyzing their performance, and recommending changes based on the experience and project requirements.

Key Duties and Responsibilities

As an at-will employer, Frain Industries reserves the right to add to or modify this list to the extent it deems necessary

• Provide leadership, supervision, and training to the members of the IT staff, ensuring that appropriate resources are in place to complete required tasks.
• Provide technical support and guidance to IT staff.
• Direct involvement in incidents that cause service impact and acts as main point of contact for issues not being resolved in a timely manner.
• Design, implement, & update policies to improve the quality and efficiency of support services, including priority level delegation.
• Ensure that systems and processes are maintained & followed to ensure effective monitoring, control, and support of service delivery.
• Provide LAN support and administration across all facilities.
• Establish & enforce standards and best practices for managing internal infrastructure including network, access rights, desktops, servers & internal applications.
• Responsible for overall system and infrastructure stability & design to reduce failures.
• Responsible for day-to-day system administration, including management of internal network, & Microsoft Active Directory.
• Responsible for management of the rollout and support of desktop devices, including laptops, desktops, printers, and productivity tools such as MSOffice.
• Install, configure, and support new and existing servers and network infrastructure.
• Monitor business critical processes and systems.
• Plan and implement upgrades needed to maintain service levels.
• Plan and lead the replacement of infrastructure nearing end of life.
• Maintain and improve server & network performance, reliability, and security using industry best practices.
• Manage and configure physical security, disaster recovery, and data backup systems.
• Assess current technology architecture for vulnerabilities, weaknesses, and for possible upgrades or improvements.
• Develop, implement, and enforce security policies, protocols, and procedures.
• Manage the performance objectives and professional development of the IT team including the initiation, monitoring, review and validation of individual training and development plans in line with organizational and business requirements.
• Provide occasional out-of-hours support.
• Performs any other duties as may be required from time to time.

Key Competencies

• Strategic thinking & planning
• Attention to detail
• Project management skills
• Problem solving
• Coaching

Education

• Bachelor’s degree in Bachelor’s degree in Computer Science, Information Systems, Project Management, or a related field

Work Experience and/or Skills

• 3+ Years’ experience of appropriate experience supporting IT infrastructure, service delivery and IT security
• Good understanding of server & desktop hardware/operating system, networking, firewalls
• Ability to manage through organizational changes
• Interpersonal Skills, Collaborative mindset, and Adaptable
• Excellent oral, written, presentation communication skills
• Experience working with 3^rd party vendors
• Analytical approach with ability to identify issues & inefficiencies
• In-depth knowledge of Windows Server, firewall management, & O365 administration
• In-depth knowledge of design, security & administration of Active Directory
• Experience with supporting finance & ERP systems
• Proficient knowledge of networking technologies and concepts

Certifications & Licenses

• CompTIA A+, Network+, Security+, or Server+ certification preferred

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently sitting
• Visual Acuity (VA)

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Moderate working conditions
• Exposure to variable noise levels

Safety and Quality Management

Quality and Safety is EVERYONE’S responsibility!

About Frain

Frain has grown into the world’s largest supplier of plug and play packaging equipment in the world. A lot more goes into a manufacturing line than just machines. Frain fills that gap by providing everything you need, from industry experts who are there to work their magic, to the machines, line coordination, integration, and setup. We even provide service after the sale. But we are also known for our financing options, which make the whole thing affordable for the CPG, food, health & beauty, manufacturing, and contract packaging industries. We are a 40+ year old company with over 95 employees and growing! We are excited to have you join our team.

Summary

Under the supervision of the sales manager and VP Sales, Account Managers function as a link between the company and customers to ensure all their needs are being met and that they are satisfied with the work provided by Frain Industries. An account manager should be flexible enough to manage a variety of duties that pertain to the company and customers.

We need sales talent who can dive in and begin managing accounts from the start. We are looking for applicants seeking a long-lasting and rewarding career.  Our sales members with a few years tenure routinely earn income exceeding the six-figure range while working family-friendly hours in an exciting environment.

The ideal candidate will be able to appropriately identify the needs of both new and current customers to aid their success using our solutions. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues customers may face.

• Attend to inbound leads while maintaining high closing ratios in a timely manner.
• Effectively manage multiple projects ranging from mid-size companies up to Fortune 50 companies.
• Follow up, qualify and work assigned leads using the appropriate key players involved in the project.
• Largely phone-based sales in a friendly, yet competitive “Arena” environment focused on closing leads.
• Must be capable of closing deals using a proven selling system with full training support.

Requirements, must be able to do the following:

• Effectively manage time to meet and exceed company set metrics and goals.
• Must have strong written and verbal communication skills.
• Must possess a consistent desire to exceed in a competitive environment.
• Strong desire to work independently while surrounded by a support system.
• Provide continuous effort to increase sales, drive company branding and improve business.
• Ability to complete accurate documents and contracts.
• Strong ability to work under pressure and meet deadlines.
• Good attitude and strong work ethic a MUST!
• Team environment is a bullpen. This requires a loud voice and thick skin.

Key Duties and Responsibilities

As an at-will employer, Frain Industries reserves the right to add to or modify this list to the extent it deems necessary.

• Collaborating with various internal departments to ensure that they fulfill all customer requests.
• Gather input that pertains to the customers desires.
• Acting as the customer’s representative in the company with a focus on improving the customer experience and resolving any customer concerns quickly and efficiently.
• Frain Industries reserves the right to add to or modify this list to the extent it deems necessary.

Key Competencies

• Communication
• Company and Customer Expertise
• Strategic Perspective
• Negotiation Skills
• Value-based Selling Proposition

Education

• High School Diploma and prior related field experience required; Associate degree preferred

Work Experience and/or Skills

• 1-3 years related sales experience.
• Strong customer service and intrapersonal skills for dealing with diverse types of customers and clients.
• Time management and multitasking skills to manage multiple tasks and customers at once.
• Strong organizational skills and detail oriented.

Certifications & Licenses

• N/A

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently standing, walking, and sitting
• Visual Acuity (VA)

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Moderate working conditions
• Exposure to variable noise levels

Safety and Quality Management

Quality and Safety is EVERYONE’S responsibility!

Job Type: Full-time

Salary: From $50,000 per year, plus monthly commission

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

 Schedule:

• Typical M-F business hours; 8-hour work shift

 Supplemental pay types:  Commission pay

Ability to commute/relocate:  Carol Stream, IL 60188: Reliably commute or plan to relocate before starting work (Required).  Work Location: One location, in-office daily.

About Frain

Frain has grown into the world’s largest supplier of plug and play packaging equipment in the world. A lot more goes into a manufacturing line than just machines. Frain fills that gap by providing everything you need, from industry experts who are there to work their magic, to the machines, line coordination, integration, and setup. We even provide service after the sale. But we are also known for our financing options, which make the whole thing affordable for the CPG, food, health & beauty, manufacturing, and contract packaging industries. We are a 40+ year old company with over 95 employees and growing! We are excited to have you join our team.

Key Duties and Responsibilities

As an at-will employer, Frain Industries reserves the right to add to or modify this list to the extent it deems necessary.

• Design Concept
• Solid Modeling
• Print Detailing
• Facility Layout
• GD&T application
• Assembly drawing creation (and instructions).
• Write and present reports to engineering teams.
• Organize and catalog test results data for future reference.
• Other duties may be assigned.

Key Competencies

• Creative
• Energetic
• Communication
• Attention to detail
• Detail-orientated

Education

High School Diploma and prior related experience required.

Work Experience and/or Skills

• CAD Experience 1-3 Years
• Energetic team player
• Comfortable operating in a fast-paced environment
• Enthusiastic learner
• Adapt to changes on short notice
• Possess a “can do” attitude
• Excellent verbal and written communication skills.

Certifications & Licenses

N/A

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Prolonged periods of standing, walking, and sitting
Must be able to move and lift up to 25 pounds at a time.

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Moderate working conditions
• Exposure to variable noise levels

Safety and Quality Management

Quality and Safety is EVERYONE’S responsibility!

Job Type: Full-time

Schedule: 8 hour shift, Day shift

Work setting: In-person

Ability to commute/relocate

Carol Stream, IL 60188: Reliably commute or planning to relocate before starting work (Preferred)