A plug-and-play process
Getting started with Frain doesn’t require a trip to Carol Stream. A phone call or Zoom meeting is often enough to get moving.
CPGs can start by sending in a product sample, and Frain’s engineers, many with 30 or more years of experience, can determine the right equipment for the customer’s specific application. For customers who do visit, Frain even includes full lines of equipment on the perimeter of the showroom.
“It gives the customer an idea of the footprint that you need for something like this,” says Woodrick. “You can always look at it on a drawing, but actually seeing it gives a much better visual.”
After picking out the right equipment for the job, Frain offers to set it all up for a factory acceptance test, ensuring the mechanical, pneumatic, and electrical components are up to the latest standards and ready for production.
“It’s plug and play,” says Kuhlman. “We’re setting their equipment up so when it leaves our dock, it’s pretty much ready when they get it on-site at their plant. It’s all set up since we’ve dialed it in with the right tooling, so they’re ready to go with less downtime.”
Once the equipment is on-site, Frain can even offer startup assistance and training to ensure a smooth start to the new production process.
For Kuhlman, the biggest challenge remains conveying the scale of what Frain offers to customers who haven’t yet made the trip.
“Once they understand the extent of the equipment that we can offer and how we can assemble it for their specific use – you can say the words, but this showroom helps to come in and see that it’s real.”