After explaining our process to a prospective customer, they simply stated or punctuated a phrase that explains Frain very well:

“That’s definitely due diligence.”

Here’s what our sales person explained to this equipment customer and what certainly makes Frain uniquely due diligent in the packaging and processing equipment industry:

Every machine we sell, lease or rent:

• Goes through our shop of over 40 technicians who completely check for warn, broken or missing components to be replaced

• Is fully addressed pneumatically, mechanically, electrically, and cosmetically – nothing leaves our building “as is” or as it was when we acquired it

• Is set to size with your actual product samples and backed by six month warranty

• Has to be seen and accepted by the customer running the customers product before it ships

• Includes our guarantee and two week right of return by the customer if they’re not 100% satisfied

To all of this the prospective customer also replied, “Okay that’s cool.  I like to hear that.”

At Frain, we like to hear that we’re discussing projects with people that appreciate what we do and think its cool too!