While we fully support the fact that technology and data are exploding – we still favor big relationships over big data.
The Internet, Mobile Web, Uber, Amazon, Google, Facebook, etc. are all powerful forces leading the charge to amass data, disrupt every industry, and create new ones.
Frain, of course, embraces technology to upgrade our capabilities and communications with our customers.
But, to an even greater extent – we value people.
Today’s technology focus sometimes lacks or leaves behind the human element of meeting face to face, shaking hands, etc.
Frain bucks this trend by reaching out thru visits to our customer’s plants on a daily basis and inviting customers to visit us at Frain.
We’ve actually baked in-person visits into our process – namely the in-person factory acceptance test.
Some machinery and equipment sellers, renters will show you that the machine runs – the wheels go round and around. For us, that’s not enough.
Not only do we fully restore each machine that ships and back it with parts warranty and our guarantee – We want you to personally visit us to sign off on your machine or complete line to your complete satisfaction.
We test each machine with your product samples before you visit and then invite you to see the same once we’re finished fine tuning each machine to your application.
To us, you’re more than a digit, data point, or piece of the pie chart – you are our number one focus and reason for our success. You are Frain’s big relationship.