With consumers demanding transparency from items like food to processes like cultivation, it is important for companies to let their customers know exactly what they are getting. Our team of engineers, technicians, and account managers at Frain is very clear about what comes with each machine purchase, rental or lease.
We stepped away from As-Is equipment to fulfill the demand gap that the packaging and processing industry faced for years: working equipment for exact applications. And we did so by ensuring that from the moment our customer contacts us, we provide extensive equipment availability and knowledge. Unlike our competitors, each of our machines comes fully equipped with:
- In-house parts
- Complete refurbishment
- Single item and line integration
- Dedicated technicians and engineers
- Shorter lead time (months sooner)
- Factory Acceptance Test (FAT) / Visit
- 2-week right of return
- 6-month warranty on all replaced parts
- Faster brand revenue
With other used or As-Is, equipment suppliers, customers do not know what they are getting in return for their payment. Many times, customers end up buying the wrong machine, a non-operational machine, or an international unit that turns out to be a short-term venture.
As with any small or large purchases, consumers must be aware of what they are receiving. Demand to know the value and complete transparency behind the purchase.
Next time you make a purchase ask yourself: “Do I know what I am getting?”
